Maintenance Contracts
Acumen provides the support services to protect communications hardware, enable rapid-response repairs and parts replacement and supply the technical solutions to keep today's critical communications systems up and running.
Your voice and data communications systems support your business strategy and operation. Our maintenance and support services - whether provided under a structured plan or customized in a client-specific configuration - provide the flexible coverage to assure system availability and efficiency.
We offer:
- Remote monitoring of all designated hardware 24/7 by engineers and technicians who know your technology and systems.
- Immediate remote repair of most monitored alarms. We resolve more than 85% of alarmed conditions remotely, before they require service requests or negatively impact your business.
- Remote diagnostics enabling our technicians to quickly respond to service requests, remotely analyzing and addressing hardware for potential malfunctions or compromised performance.
- Access for service requests through multiple channels, including email, website and direct phone calls.
- On-site technical assistance for fault conditions that cannot be resolved remotely.
- Flexible plans and coverage options.
- A two-hour response time for major failure of covered hardware.
- Real-time tracking of all fault-related activities, provide the status for the initial request for service or alarm through resolution.
- A full record of each service request or alarmed fault, creating a historical record of hardware issues and needs.
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